Allworx launches New! VoIP Phone system for small businesses - Allworx 6X

 











Starting price of under $500 per user, Allworx 6x is the most affordable, risk-free transition to VoIP.  Get  More...
 
Contact Alliant today for a configuration quote.

Record & Monitor Employee Phone Calls



CallRex Professional is the leading packet-based VoIP call recording and monitoring solution for small and mid-sized businesses using IP PBX-enabled telephone systems.

With no doubt IPBXs are replacing legacy PBXs.
However, the array of options to analyze are many: Choices include buy versus build, commercial versus open source, CPE versus Hosted. Hybrid PSTN/VoIP versus pure VoIP.  Customers have an exciting array of solutions ranging from CPE based, small appliances, server based solutions and hosted applications to choose from.




VoIP Magazine recently did an extensive review of the Zultys MX250 and Zultys IP phones, giving it a score of "A". [Click here to download the PDF article] of this review.

Tested & Reviewed:
Zultys MX250 IP PBX

Billed by Zultys as a simple SMB solution that takes the complexity out of VoIP deployment, the system supports a broad range of features including fax handling, basic ACD, and presence management.

Zultys MX250 Product Details

Alliant DataTel is a preferred Zultys dealer in the S.E.  Let us make sense of your choices.  We are VoIP experts!

Alan Churchill, Director of MIS at Pacific Lumber, began looking at possible system replacements. He hoped that moving to an IP (Internet Protocol) telephony solution could provide potential savings in administrative and maintenance costs. Key to the project was the need to connect all locations on a single IP network. “We wanted one person answering the phone for all yards at Pacific,” said Alan. “Plus we needed a system that was cost-effective and easy to manage. We were looking for a phone system that we could simply plug into our existing WAN (wide area network),” he continued.

THE SOLUTION: Alan contacted several major VoIP solution vendors, including Avaya, Cisco, and Alcatel. He also contacted Greg Still at Xiologix LLC, a technology solution provider in Tualatin, OR, who presented solutions from Zultys Technologies. Alan’s primary objective was to find a system that was low cost, simple to administer and easy to use. After receiving the proposal from Xiologix, he nearly dismissed it right off the bat.

“We almost didn’t pursue Zultys, mainly because it was half the cost of the others. It just seemed to good to be true,” admitted Alan. “But when we contacted other users and tested it in our own lab, we discovered that it really did outshine the others. It really DID work.” Pacific Lumber installed an MX250 IP PBX systems from Zultys and their ZIP 4x4 IP business phones. The implementation took a total of two days, which, according to Alan, “Was very impressive. We especially liked the way we could administer the entire system remotely from a web site. Our old phone systems required a “truck roll” for every single little issue.”

The Zultys end user client interface (MXIE) provides employees with significant productivity gains. Alan explained, “Now we can simply point, click, and dial, and have the benefit of “one button” conferencing. With the system’s call handling rules, it automatically passes calls to alternate operators, depending on the caller. MXIE ensures that our customers can reach us at all times, since calls can automatically be routed to our cell phones. Plus, any employee can reach another employee at any location simply by using their four-digit extension. We also love the fact that each employee now has their own DID fax number. No more lost faxes for us!”

Alan is happy to have found a system that was so easy to integrate into their existing IT infrastructure. “Every other vendor wanted us to change our switches and routers,” explained Alan. “We had no issues with quality of service (QoS) and the pricing was simple.”

So, has Pacific Lumber been able to calculate the ROI on the Zultys system? Alan describes it this way, “We chose to purchase the system outright but if we had decided to lease, the lease payments would be less than we were paying for support on the old system. We figure we are money ahead starting with month number one. It proved to be exactly what we were promised: a system that was simple to implement, easy to use, worked with our existing switches and routers and cost less than we were paying. The real proof that the system is a good one is that we have installed a second MX250 with Zultys 4x4 and 4x5 phones at Canby Builders Supply (another company in the Morse family). ”